Privacy Policy
At Fxpertise Travel Pvt Ltd, your trust is our most valued currency. This Privacy Policy details how we collect, protect, process, and respect your personal, financial, and travel data across all our digital platforms, holiday bookings, Forex services, and visa applications.
Data Minimization
We only collect information strictly necessary to issue tickets, secure visas, process Forex, and comply with statutory law.
No Data Selling
We never sell, rent, or trade your personal information or contact details to third-party advertisers or marketing aggregators.
RBI & PCI-DSS Secure
All payments and RBI FEMA foreign remittances are processed over encrypted 256-bit SSL channels with certified payment partners.
Dedicated Grievance Desk
Direct access to our appointed Grievance Officer with guaranteed acknowledgment within 48 hours for data requests.
1. Overview & Corporate Scope
This Privacy Policy applies to Fxpertise Travel Pvt Ltd (referred to as "Fxpertise Travel", "we", "our", or "us"), having its registered corporate headquarters at 609, 6th Floor, Padma Tower II, Rajendra Place, New Delhi - 110008, India.
This policy governs all personal data collected and processed through:
- Our official web domain (fxpertisetravel.com) and all associated web applications;
- Our travel concierge desks, WhatsApp Business communications, telephonic inquiries, and in-person visits to our branch offices;
- Our end-to-end holiday package bookings (Domestic & International), flight tickets, hotel reservations, luxury cruise itineraries, and activity vouchers;
- Our Foreign Currency Exchange (Forex cash notes, multi-currency Forex cards, and overseas student/maintenance wire remittances);
- Our consular visa processing, e-Visa assistance, and international travel insurance facilitation.
By accessing our website, submitting an inquiry, or booking any travel or foreign exchange product with us, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy.
2. Information We Collect
To deliver seamless travel itineraries and comply with mandatory civil aviation, immigration, and Reserve Bank of India (RBI) financial mandates, we collect the following categories of information:
A. Personal & Travel Identification Data
Full name (as printed on passport or government ID), gender, date of birth, nationality, marital status, passport number, passport issue/expiry dates, country of issue, previous visa history, and photographs required for visa processing.
B. Regulatory, Tax & Forex Compliance Data (RBI / FEMA)
Permanent Account Number (PAN Card), Aadhaar Card details / Voter ID (for domestic compliance), Form A2 LRS declarations, university admission offer letters (for student remittances), overseas invoice copies, and relationship proofs mandated under the Liberalised Remittance Scheme (LRS) of the Reserve Bank of India.
C. Contact & Communication Information
Email address, mobile and WhatsApp numbers, residential address, billing address, and emergency contact details for travelers during overseas transit.
D. Payment & Billing Details
Bank transaction reference numbers (UTR), UPI payment identifiers, and billing records. Note: We do NOT store full credit/debit card numbers or CVV codes on our servers; all electronic transactions are processed via PCI-DSS certified payment gateways.
E. Special Preferences & Health Information
Dietary preferences (e.g., Jain meals, vegetarian, Halal), frequent flyer numbers, mobility assistance requests, and relevant medical conditions disclosed solely to secure customized accessibility support or travel insurance underwriting.
F. Technical & Device Analytics
IP address, browser type, operating system, device identifiers, referring URLs, and interaction timestamps collected via cookies and Google Tag Manager / Analytics.
3. How We Collect Your Data
Direct Interactions: When you complete our Quick Inquiry Modal, Custom Trip Wizard, Contact Form, Forex Order Form, or converse with our travel specialists via phone, email, or WhatsApp.
Document Submissions: When you provide soft or physical copies of passports, PAN cards, flight tickets, or financial papers for visa processing and foreign exchange disbursement.
Automated Web Technologies: As you browse our website, we use cookies, server logs, and tracking tags to gather anonymous session and performance telemetry.
Authorized Travel Partners & Co-travelers: When a family member, corporate sponsor, or group organizer books an itinerary on your behalf and submits your traveler information with your authorization.
4. Purpose & Legal Grounds for Processing
Under India's Digital Personal Data Protection Act, 2023 (DPDP), the Information Technology Act, 2000, and global privacy frameworks, we process your personal information strictly under lawful grounds:
| Processing Purpose | Types of Data | Lawful Basis |
|---|---|---|
| Itinerary Booking & Issuance | Name, Passport, Contacts, Flight/Hotel choices | Contractual Performance |
| Visa Submission & Processing | Passport, Photos, Travel history, Bank statements | Explicit Consent & Contract |
| Forex & Outward Remittance | PAN, Aadhaar, Form A2, Beneficiary bank details | RBI Statutory Legal Obligation |
| Travel Insurance Issuance | Traveler details, age, declared medical status | Contractual Fulfillment |
| Emergency Assistance & Alerts | Phone, WhatsApp, Location, Emergency contacts | Vital Traveler Interest |
| Tax Invoicing & GST Filing | Billing Name, GSTIN, PAN, Financial logs | Statutory Tax Compliance |
6. International Cross-Border Transfers
Because Fxpertise Travel operates international tour packages spanning over 60 countries across Europe, Southeast Asia, the Middle East, the Americas, and Australasia, your personal data will inevitably be transferred to, and processed in, the destination countries you intend to visit.
We ensure that all overseas partners (such as local destination management agencies, international hotel properties, and foreign transport fleets) adhere to strict confidentiality agreements and data security protocols consistent with internationally recognized standards.
7. Data Security & Storage Safeguards
We implement comprehensive technical, physical, and administrative safeguards designed to protect personal and financial data against unauthorized access, destruction, loss, alteration, or disclosure:
8. Data Retention Policy & Statutory Timelines
We retain your personal data only for as long as necessary to fulfill the purposes for which it was gathered, including:
- Travel Itinerary Records: Retained for the duration of the trip plus 12 months thereafter to handle post-travel claims, airline refunds, or feedback.
- Forex & Remittance Documentation: Retained for a mandatory statutory period of 5 to 8 years as mandated by the Reserve Bank of India (RBI), Prevention of Money Laundering Act (PMLA), and Foreign Exchange Management Act (FEMA).
- Tax & Accounting Invoices: Retained for 8 financial years under Indian GST and Income Tax regulations.
- Marketing Preferences: Retained until you opt-out or request erasure.
10. Your Rights (DPDP Act, 2023)
As a valued traveler and data principal, you hold the following rights under the Digital Personal Data Protection Act, 2023:
Request a copy of the personal data we hold about you and a summary of processing activities.
Rectify inaccurate, outdated, or incomplete passport, contact, or biographical details.
Request deletion of personal data when processing is no longer required, subject to mandatory RBI/tax statutory retention laws.
Withdraw previously granted marketing or communication consent easily at any time without penalty.
Nominate another individual who shall exercise your privacy rights in the event of death or incapacity.
Direct access to our dedicated Grievance Redressal Officer to resolve any privacy concerns promptly.
11. Minors & Children's Privacy
Our travel products are designed for families and adults. We do not knowingly collect personal data from individuals under 18 years of age without verifiable consent from their parent or legal guardian.
When booking holiday packages involving infant or child travelers (e.g., flight infant seats, theme park tickets, child visas), data is collected strictly from the parent or guardian to ensure safety and ticket issuance.
12. Policy Revisions & Notifications
We may revise this Privacy Policy periodically to reflect enhancements in our travel offerings, technological updates, or legislative changes enacted by the Ministry of Electronics and Information Technology (MeitY) or the Reserve Bank of India.
When changes are published, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we safeguard your traveler information.
13. Grievance Officer & Contact Desk
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the contact details of our designated Grievance Officer are provided below:
Grievance & Data Protection Officer
Fxpertise Travel Pvt Ltd
609, 6th Floor, Padma Tower II, Rajendra Place, New Delhi - 110008, India
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